Refund policy
Refund & Return Policy
At Unique Koncepts, all products are made to order. Because each item is custom printed specifically for you, we do not accept returns or exchanges for incorrect size selections, buyer’s remorse, or change-of-mind purchases.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery at support@uniquekoncepts.com.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
Once your claim is reviewed and approved, we will replace the item or issue a refund at no additional cost.
Size Exchanges
Please review all sizing charts carefully before placing your order. Because our products are made to order, we cannot offer exchanges or refunds for items ordered in the wrong size.
Order Cancellations
Orders may be canceled within 4 hours of purchase. Once production has begun, orders cannot be canceled or modified.
Refund Processing
Approved refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your bank or credit card provider.
Contact Us
If you have any questions regarding your order, please contact us:
Unique Koncepts
Email: support@uniquekoncepts.com
Website: www.uniquekoncepts.com